PEACE OF MIND™
PREVENTATIVE MAINTENANCE PLAN
All Pro Integrated Systems maintenance programs are the ideal way to ensure the best experience for your audience while protecting your investment. Our authorized service technicians are trained to perform checkups on your system to keep your equipment operating at peak performance.
Regularly scheduled maintenance ensures that your equipment will not prematurely fatigue, eliminating headaches while saving considerable downtime and expense in the future. It’s also one of the best ways to keep your system operating at optimal performance.
CALL NOW TO GET STARTED!
800.925.9822
SINGLE-SYSTEM ANNUAL MAINTENANCE
Any one audio, video, or lighting system or subsystem.
One day on-site — as low as $2,999 annually. (Call us for specific pricing details)
Fixed monthly payments available
MULTI-SYSTEM ANNUAL MAINTENANCE
Any two or more audio, video, or lighting systems or subsystems.
Three days on-site. (Call us for specific pricing details)
Fixed monthly payments available
INCLUDES:
CTS®-certified technicians
Expedited repair for components
Firmware updates for feature enhancements*
Up to two hours of on-site training
System performance evaluation
Unlimited expert phone support
Our PEACE OF MIND™ PREVENTATIVE MAINTENANCE PLAN insures your audio, video and lighting systems will continue operating at it’s optimal performance. Contact us today to learn more.
MULTI-POINT INSPECTION
PHYSICAL EQUIPMENT
Inventory of equipment per original specifications (when available) — record all equipment not present
Clean the racks, replace filters, clear vents, and verify that hardware is installed properly
Inspect and test I/O panels
Confirm that there are no obstructions to proper equipment ventilation
Verify that equipment is connected solidly per original specifications (when available)
Inspect all mounts, rigging, and safeties
Confirm that all labeling is present and correct
Verify that cable supports are used and all terminations are free from stress
AUDIO SYSTEM
Test and adjust wireless microphone systems Confirm signal flow and proper routing on console
Confirm system gain structure and ensure that levels are consistent
Verify responsiveness of console faders and buttons
Review DSP configuration and adjust system tunings (as needed)
Measure SPL uniformity and record data for reference
Record and document impedance sweeps on all passive speaker cabinets
Update software and firmware (as needed)*
Verify digital audio networking configuration and routing
TRAINING
Up to two hours of on-site training for staff
VIDEO SYSTEM
Inspect projector lamps and filters
Inspect projector for focus, symmetry, and specified illumination
Verify EDID settings and operations and confirm resolution agreement across devices
Verify that all video sources are routing to expected destinations per original specifications (when available)
Verify satisfactory lip sync (based on system capabilities)
Verify focus and proper configuration of camera image quality
Verify proper LED video wall resolution and scaling
LIGHTING SYSTEM
Confirm DMX communication and refresh rate Confirm that proper fixture addressing per original specifications (when available)
Confirm console fixture profiles match the lighting fixtures
Visual (ground) inspection of all fixtures
Verify fixture brightness and color uniformity Verify responsiveness of console faders and buttons Inspect fixtures for loose parts and noises
CONTROL AND NETWORK INTEGRATION
Verify network connectivity between all devices
Confirm all IP settings and accuracy of subnets/VLANs
Verify that control systems operation matches control scope
Call Today: 800.925.9822
*About Software and Firmware Updates
It’s important to understand how a software or firmware update will affect your system. In many cases, updates can cause equipment to lose compatibility or communication across the system. Our philosophy is to take an informed approach to updating components. We will not perform an update to your equipment unless it provides fixes for features that aren’t working as intended or improves the operation of hardware or peripherals without disrupting service to the rest of the system.
