PREVENTATIVE MAINTENANCE

AND SERVICE

PEACE OF MIND™
PREVENTATIVE MAINTENANCE PLAN

All Pro Integrated Systems maintenance programs are the ideal way to ensure the best experience for your audience while protecting your investment. Our authorized service technicians are trained to perform checkups on your system to keep your equipment operating at peak performance.

Regularly scheduled maintenance ensures that your equipment will not prematurely fatigue, eliminating headaches while saving considerable downtime and expense in the future. It’s also one of the best ways to keep your system operating at optimal performance.

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(800) 925-5779

SINGLE-SYSTEM ANNUAL MAINTENANCE

Any one audio, video, or lighting systems or subsystems.
One day on-site — as low as $2,999 annually.
Easy monthly payments available

MULTI-SYSTEM ANNUAL MAINTENANCE

Any two or more audio, video, or lighting system or subsystem.
Up to three days on-site — as low as $4,999 annually.
Easy monthly payments available

INCLUDES

CTS®-certified technicians
Expedited repair for components
Firmware updates for feature enhancements*
Up to two hours of on-site training
System performance evaluation
Unlimited expert phone support

Our PEACE OF MIND™ PREVENTATIVE MAINTENANCE PLAN insures your audio, video and lighting systems will continue operating at it’s optimal performance.  Contact us today to learn more.

MULTI-POINT INSPECTION

PHYSICAL EQUIPMENT

Inventory of equipment per original specifications (when available) — record all equipment not present

Clean the racks, replace filters, clear vents, and verify that hardware is installed properly

Inspect and test I/O panels

Confirm that there are no obstructions to proper equipment ventilation

Verify that equipment is connected solidly per original specifications (when available)

Inspect all mounts, rigging, and safeties

Confirm that all labeling is present and correct

Verify that cable supports are used and all terminations are free from stress

AUDIO SYSTEM

Test and adjust wireless microphone systems Confirm signal flow and proper routing on console

Confirm system gain structure and ensure that levels are consistent

Verify responsiveness of console faders and buttons

Review DSP configuration and adjust system tunings (as needed)

Measure SPL uniformity and record data for reference

Record and document impedance sweeps on all passive speaker cabinets

Update software and firmware (as needed)*

Verify digital audio networking configuration and routing

TRAINING

Up to two hours of on-site training for staff

VIDEO SYSTEM

Inspect projector lamps and filters

Inspect projector for focus, symmetry, and specified illumination

Verify EDID settings and operations and confirm resolution agreement across devices

Verify that all video sources are routing to expected destinations per original specifications (when available)

Verify satisfactory lip sync (based on system capabilities)

Verify focus and proper configuration of camera image quality

Verify proper LED video wall resolution and scaling

LIGHTING SYSTEM

Confirm DMX communication and refresh rate Confirm that proper fixture addressing per original specifications (when available)

Confirm console fixture profiles match the lighting fixtures

Visual (ground) inspection of all fixtures

Verify fixture brightness and color uniformity Verify responsiveness of console faders and buttons Inspect fixtures for loose parts and noises

CONTROL AND NETWORK INTEGRATION

Verify network connectivity between all devices

Confirm all IP settings and accuracy of subnets/VLANs

Verify that control systems operation matches control scope

*About Software and Firmware Updates
It’s important to understand how a software or firmware update will affect your system. In many cases, updates can cause equipment to lose compatibility or communication across the system. Our philosophy is to take an informed approach to updating components. We will not perform an update to your equipment unless it provides fixes for features that aren’t working as intended or improves the operation of hardware or peripherals without disrupting service to the rest of the system.

Ready to get started on your project?

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